Industry: Cloud Services
Solution: SAP Basis/HANA, SAP Security, SAP ABAP, SAP BODS, OS, DB & Vmware Support
Technologies: SAP HANA, SAP BW, BOBJ, SAP ABAP, SAP SECURITY, SAP ECC, VERTEX, MICROSOFT, LINUX, DB2, ORACLE, LUMENSION & KESAYA
Virtustream Inc. wants to provide their customers eyes on glass monitoring and 24x7x365 support for SAP, OS, VM & DB for the better support coverage of servers.
They are in need to create a strong, scalable, cost-effective offshore support for the customers hosted on their cloud.
- 24×7 SAP Basis Support
- 24×7 SAP Monitoring
- 24×7 Linux Support
- 24×7 SAP BODS Support
- 24×7 VMware Support
- ABAP Support
- First Line of Support for any issues raised by customers.
- Technical Documentation
- Closing tickets according to SLA
- Quick Resolutions and communication with their customers.
- Instead of working with multiple vendors for SAP / Non SAP / Database / Virtual machines, now they have a single operations team for all matters.
- Major risk mitigated by ensuring 24*7 support and always available team.
- Coverage during holidays and weekends.
- Reduction in cost of IT management.
- Analyzing daily health reports to avoid issues in servers.
- Increase customer satisfaction.
- Better performance.