I M P L E M E N T I N G I D E A S

Virtustream Inc. (Dell-EMC)

Virtustream is a leading provider of cloud computing management software, infrastructure as a service and managed services to enterprises, governments and service providers. Fluxkon as their preferred offshore partner provided support for their customer’s servers (SAP, OS, VM & DB)

Industry: Cloud Services

Solution: SAP Basis/HANA, SAP Security, SAP ABAP, SAP BODS, OS, DB & Vmware Support

Technologies: SAP HANA, SAP BW, BOBJ, SAP ABAP, SAP SECURITY, SAP ECC, VERTEX, MICROSOFT, LINUX, DB2, ORACLE, LUMENSION & KESAYA

Objective

Virtustream Inc. wants to provide their customers eyes on glass monitoring and 24x7x365 support for SAP, OS, VM & DB for the better support coverage of servers.

They are in need to create a strong, scalable, cost-effective offshore support for the customers hosted on their cloud.

Activities
  • 24×7 SAP Basis Support
  • 24×7 SAP Monitoring 
  • 24×7 Linux Support
  • 24×7 SAP BODS Support
  • 24×7 VMware Support
  • ABAP Support
  • First Line of Support for any issues raised by customers.
  • Technical Documentation
  • Closing tickets according to SLA
 
Benefits
  • Quick Resolutions and communication with their customers.
  • Instead of working with multiple vendors for SAP / Non SAP / Database / Virtual machines, now they have a single operations team for all matters.
  • Major risk mitigated by ensuring 24*7 support and always available team.
  • Coverage during holidays and weekends.
  • Reduction in cost of IT management.
  • Analyzing daily health reports to avoid issues in servers.
  • Increase customer satisfaction.
  • Better performance.

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Fluxkon Technologies is a leading SAP & Cloud consulting company provides consultancy to enterprise, mid-sized & small companies worldwide.

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